Kidsvenu's Reviews Policy
One of the ways Kidsvenu fosters trust between Vendors and Buyers is through our review process for Experiences, which helps our community make informed booking and listing decisions and provides Buyers and Vendors with honest feedback to help them improve. Our reviews policy is intended to help ensure the feedback provided through our review system is authentic, trustworthy, and useful to our community.
Reviews must be unbiased, contain relevant information reflecting the actual experience of the reviewer during the Experience, and follow our Content Policy.
Are reviews moderated
Kidsvenu doesn’t moderate reviews before they’re published, and reviews are encouraged to be transparent.
How reviews are ranked
Reviews are ranked by chronological order and by relevance, which may take into consideration factors such as the user's language and country of residence.
Reviews should be unbiased
Members of the Kidsvenu community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Kidsvenu or another person. For example, Buyers should not write biased or inauthentic reviews as a form of retaliation against a Vendor who enforces a policy or rule.
Reviews may only be provided in connection with a genuine Experience. For example, Vendors are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
Reviews may not be used for the purpose of harming competition. For example, Vendors are not allowed to post biased reviews of listings they are affiliated with or directly compete with.
Reviews should be relevant
Reviews must provide relevant information about the reviewer’s experience with the Vendor, Buyer, or Experience that would help other community members make informed booking and listing decisions.
If a Buyer never arrived for their Experience, or had to cancel due to circumstances unrelated to that Experience, their review may be removed.
Reviews should follow our content policy
Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.
Leaving a review
Only Buyers who have booked and paid for an Experience on Kidsvenu can leave a review, and only after the Experience has ended.
Once an Experience has ended, Buyers have 30 days to leave a public review. Buyers can still write reviews even if they’re late, they leave early, or they didn’t attend because they couldn’t find the meeting point for the Experience.
Reviews are published as soon as they are submitted.
Editing a review
You can edit your review within 48 hours of initially submitting it, even if it has been published.
You can’t request edits to a review written about you, except you may contact us to request a change in the gender pronoun used to describe you in the review.
Reporting reviews under this policy
To report a review for violating this policy, contact us.
If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Kidsvenu account.
This policy may be applied differently in different places to reflect what local law permits or requires.
Removing a review you wrote
Once a review you’ve written has been published, you can contact us to request for it to be removed.