Vendor Cancellation Policy

Cancellation fees

If a Vendor cancels a confirmed reservation, or if the Vendor is found to be responsible for a cancellation under this Policy, we will impose fees subject to a minimum cancellation fee of €50 EUR. The fee is based on the reservation amount and when the reservation is canceled:

• If the reservation is canceled 48 hours or less before start date, or after start date, the fee is 50% of the reservation amount

• If the reservation is canceled anytime between 48 hours and 30 days before start date, the fee is 25% of the reservation amount

• If the reservation is canceled more than 30 days before start date, the fee is 10% of the reservation amount

When calculating cancellation fees, the reservation amount includes the base rate, but excludes taxes and Buyer fees. If the calculated cancellation fee is less than €50 EUR, it will be adjusted up to €50 EUR.

Cancellation fees are typically withheld from the next payout(s) to the Vendor. In addition to the fees and consequences set out in this Policy, Vendors who cancel, or are found responsible for a cancellation, will not receive a payout for the canceled reservation, or, if the payout has already been made, then the amount of the payout will be withheld from the next payout(s).

Situations in which fees may be waived

We will waive the fees set out in this Policy in appropriate situations, for example if the Vendor cancels because of Extenuating Circumstances beyond the Vendor’s control. Vendors who believe one of these situations applies will be required to provide documentation or other support. We will determine whether to waive any fees and other consequences after evaluating the available evidence.

In the event a fee is waived, other consequences may still apply, like blocking a Listing’s calendar.

Regardless of whether we waive any fees or other consequences, the Vendor will not receive a payout for the canceled reservation.

Other consequences

In addition to a cancellation fee, other consequences may apply, such as preventing the Vendor from accepting another reservation for the Listing on the affected dates by blocking the Listing’s calendar.

Vendors who cancel confirmed bookings without a valid reason may experience other consequences, as explained in our Terms of Service. For example, Vendors may have their Listing or account suspended or removed.

When a Vendor is found responsible for a cancellation

A Vendor may be responsible for a cancellation when it occurs because of conditions in the Listing that are grossly and materially different from how the Listing was described at the time of booking. In these cases, the Vendor will be subject to the fees and other consequences laid out in this Policy, regardless of who initiates the cancellation. Examples may include: double-booking a Listing, substituting another property for the Listing booked by the Buyer, or gross Listing inaccuracies that materially disrupt a Buyer stay, like advertising a pool when no pool is available for use by Buyers.

Other things to consider

If a Vendor cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their Buyer time to adjust their plans. A Vendor may not encourage the Buyer to cancel the reservation.

Providing false statements or materials in connection with this Policy violates our Terms of Service and may result in account termination and other consequences.

This Policy applies to cancellations that occur on or after the effective date. Any right that Buyers or Vendors may have to initiate legal action remains unaffected. Any changes to this Policy will be made in accordance with our Terms of Service.